For questions, feedback or bug reports, email us at pawlaris@sentiralabs.app
If you can, include your iPhone model, iOS version and a screenshot of the problem. We’ll get back to you as soon as we can.
Each Apple ID gets 5 free full food analyses. One is used only when you photograph an ingredient label and the analysis completes successfully. Retakes for unclear photos, failed analyses and searches by brand or product name don’t count. Deleting and reinstalling the app or switching phones doesn’t reset the count.
Allergen alerts stay free: every scan still shows whether the food contains the allergens you’ve set for your pet. Ingredient safety flags, nutrition scores, plain-language explanations, health-related ingredient notes and food comparison require Pawlaris Pro. Once you subscribe, scans made after your free analyses ran out unlock their full results automatically.
Shoot in good light, straight on, with the full ingredient list and nutrition panel sharp and in frame. Avoid glare and blur. Barcode scanning isn’t supported yet, so please photograph the ingredient label.
To keep the service reliable, each Apple ID can do up to 20 photo scans per day (Taiwan time). You can scan again the next day. Search and scan history aren’t affected.
Health-related ingredient notes currently cover some conditions, including kidney, joint, weight management, skin and digestive concerns, and only appear when the food contains a relevant ingredient. They’re for reference only, not medical advice.
In the current version, allergens and health conditions are set when you first create your pet’s profile and can’t be changed afterwards yet. Email us if you need help.
Pet profiles and scan history are stored only on your iPhone and aren’t synced to the cloud. Deleting the app deletes this data permanently. You can also swipe left on a record in the History tab to delete it.
After switching phones or reinstalling, go to Settings → Pawlaris Pro → Restore Purchases in the app, signed in with the Apple ID you subscribed with.
Subscriptions are managed by Apple. In the app, go to Settings → Pawlaris Pro → Manage Subscription, or on your iPhone, go to Settings → your name → Subscriptions → Pawlaris to change plans or cancel. Cancel at least 24 hours before the current period ends to avoid renewal.
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
Pawlaris provides educational pet nutrition information only. It does not provide veterinary diagnoses, prescriptions, or guarantees of food safety. Always consult your veterinarian about your pet’s dietary and health needs.
Related: Privacy Policy
有任何問題、建議或錯誤回報，請來信：pawlaris@sentiralabs.app
來信時若方便，請附上 iPhone 機型、iOS 版本，以及問題發生時的畫面截圖，我們會盡快回覆。
每個 Apple ID 可免費取得 5 次完整食品分析。拍攝成分表並成功完成分析才會計一次；照片不清楚需要重拍、分析失敗，或用品牌／商品名稱搜尋，都不會計次。刪除重裝 App 或更換手機，次數不會重新計算。
過敏原提醒仍可持續免費使用：掃描後會標示食品中是否含有你為毛孩設定的過敏原。成分安全警示、營養評分、白話解讀、健康狀況成分提示與食品比較需要訂閱 Pawlaris Pro。訂閱後，用完額度後掃描的紀錄也會自動解鎖完整結果。
請在光線充足的地方，正對成分表拍攝，讓成分與營養標示的文字完整、清晰地出現在畫面中，避免反光與模糊。目前不支援掃描條碼，請直接拍攝成分表。
為了維持服務品質，每個 Apple ID 每天最多可拍照掃描 20 次（以台灣時間計算），超過後隔天即可再使用。搜尋與查看掃描紀錄不受此限制。
健康狀況成分提示目前支援腎臟、關節、體重管理、皮膚與腸胃等部分狀況，且只有在食品中含有相關成分時才會顯示。此功能僅供參考，不是醫療建議。
目前版本的過敏原與健康狀況在首次建立毛孩檔案時設定，建立後暫不支援修改。如需協助，歡迎來信。
毛孩檔案與掃描紀錄只存在你的 iPhone 上，不會同步到雲端。刪除 App 後，這些資料會一併刪除且無法復原。你也可以在「紀錄」頁向左滑動，刪除單筆紀錄。
換手機或重新安裝後，請到 App 內「設定」→「Pawlaris Pro」→「還原購買」，並使用當初訂閱的 Apple ID。
訂閱由 Apple 管理。你可以在 App 內「設定」→「Pawlaris Pro」→「管理訂閱」，或到 iPhone「設定」→ 點選你的名字 →「訂閱項目」→ Pawlaris，變更方案或取消。請於目前訂閱週期結束前至少 24 小時取消，以免自動續訂。
退款由 Apple 處理，請至 reportaproblem.apple.com 申請。
Pawlaris 提供教育性質的寵物營養參考資訊，不提供獸醫診斷、處方或食品安全保證。關於毛孩的飲食及健康需求，請諮詢專業獸醫師。
相關文件：隱私政策